Legal

Privacy Policy

Last updated: November 2026

Protecting your personal data matters to us, especially because we work in medical coordination. This Privacy Policy explains what personal data we process when you visit our websites intercomcare.ch and intercomcare.com or contact us, what we use it for, and what rights you have. It is based on the Swiss Federal Act on Data Protection (FADP). Where applicable, we also take into account the EU General Data Protection Regulation (GDPR) and the UK GDPR.

1. Controller

INTERCOMCARE LTD, London, Zurich Branch
Zeltweg 50, 8032 Zurich, Switzerland
Email: info@intercomcare.ch

You can reach us at this address for all questions about data protection and to exercise your rights. [If a data protection advisor or an EU/UK representative has been appointed, add name and contact details here – otherwise remove]

2. Scope

This policy applies to visits to our websites and to contacting us by form, email, phone, messenger, or video call. If you engage us to coordinate medical services, we also process data in the course of that engagement. We will inform you separately about this, and we will obtain your explicit consent before processing health data.

3. What personal data we process

  • Technical data when you visit our websites: IP address, date and time of access, pages viewed, browser and device type, operating system, referrer URL. This data is generated automatically in our hosting provider’s server log files.
  • Contact form: full name, email address, optional phone number, country of residence, nature of inquiry, preferred contact time and time zone, and your brief description; also the date, time, and page from which you send the inquiry. Your information is transmitted encrypted and delivered to us by email. It is not stored on the website itself, and your IP address is not recorded.
  • Email and phone: your contact details and the content of your message or call.
  • [Include only if a booking tool is used: Booking a call: information you provide when scheduling the complimentary 15-minute initial consultation (name, contact details, preferred time). Name the booking tool used]
  • Video calls: connection data and, if you share it, the content of the conversation. [Name the video service used] We do not record calls unless you explicitly agree.
  • Messenger (WhatsApp Business): phone number, name, message content, and metadata when you contact us via WhatsApp. WhatsApp is operated by Meta Platforms Ireland Ltd., which processes data under its own terms, possibly also in the United States. If you prefer to avoid this, please contact us by email or phone.
  • Cookies and similar technologies: see Section 8.

4. Health Data, Sharing, and Secure Communication

Health data is particularly sensitive personal data. Please do not send diagnoses, test results, or other health data through the contact form, WhatsApp, or unencrypted email. For exchanging sensitive information, we use secure channels. During the initial consultation we will tell you how to transmit documents securely. We process health data only with your explicit consent and only as far as necessary for the agreed service.

Sharing with physicians, clinics, and other healthcare providers. Coordinating your medical care is only possible if we may share the data you provide to us, including health data, with third parties, in particular physicians, clinics, hospitals, laboratories, and other healthcare providers in Switzerland and abroad. By providing your data to us and engaging us, you expressly consent to this sharing. The following applies:

  • We share data only with parties that are useful and necessary for your specific case, and only to the extent required for that purpose.
  • We use your health data solely to coordinate your care and for no other purpose, in particular not for advertising, marketing, or resale.
  • The recipients are responsible for their own processing and are subject to their own data protection and professional confidentiality obligations.
  • You may withdraw your consent at any time with effect for the future. Disclosures already made remain unaffected, and we may then be unable to continue coordinating your case.

5. Purposes and Legal Bases

We process personal data for the following purposes:

  • operating, securing, and improving our websites;
  • responding to your inquiries, scheduling appointments, and preparing an engagement;
  • providing and administering agreed services;
  • complying with legal obligations and protecting our rights.

Under the Swiss FADP, we process data in accordance with the principles of lawfulness, proportionality, purpose limitation, and transparency, and we obtain your consent where required. Where the GDPR or UK GDPR applies, we rely on your consent (Art. 6(1)(a); for health data Art. 9(2)(a)), on performance of a contract or pre-contractual steps (Art. 6(1)(b)), on legal obligations (Art. 6(1)(c)), and on our legitimate interest in a secure and functioning website and in answering inquiries (Art. 6(1)(f)). You may withdraw any consent at any time with effect for the future.

6. Recipients and Processors

We share personal data only as needed for the purposes above:

  • with service providers who process data on our behalf, in particular our hosting and email provider [name and location, e.g., ClearMedia GmbH / Mainbase, Switzerland], providers of secure transmission channels, video services, and technical website support. We bind them contractually to protect your data;
  • with physicians, clinics, hospitals, and other healthcare providers that are relevant to your case, within an engagement and with your consent (see Section 4);
  • with authorities and courts where we are legally required to do so.

We do not sell your personal data.

7. Transfers Abroad

INTERCOMCARE LTD has its head office in the United Kingdom, and service providers or healthcare providers may be located in Switzerland or abroad. Personal data may therefore reach countries that do not offer a level of data protection equivalent to Swiss law. We transfer data abroad only if the country is recognized by the Swiss Federal Council as providing adequate protection, if we have put appropriate safeguards in place, such as standard contractual clauses, or if an exception under Art. 17 FADP applies, such as your explicit consent. When we share data with clinics or physicians abroad, for example in the United States or Canada, we rely on your explicit consent under Section 4. If you contact us via WhatsApp, data may be transferred to the United States by Meta (see Section 3). On request, we will tell you which safeguards are used.

8. Cookies, Analytics, and Third-Party Content

Our websites use only strictly necessary cookies:

  • ic_sprache: remembers whether you have already been directed to the right language version; retained for 1 year.
  • pll_language: remembers your selected language; retained for 1 year.

The Elementor page builder also stores a technical entry in your browser’s local storage to control how page elements are displayed. Fonts and videos are loaded from our own server; we do not use embedded third-party services such as YouTube, Google Maps, or Google Fonts, and no data is sent to such providers.

[If an analytics tool is used later: name the tool (e.g., Matomo), its purpose, provider, retention period, and whether IP addresses are anonymized]

We set non-essential cookies only with your consent. You can block or delete cookies in your browser at any time; some features, such as the saved language choice, may then be limited. Our websites do not use advertising or tracking services from third parties that are not named in this policy.

9. Retention

We keep personal data only as long as necessary for the stated purposes or as required by statutory retention obligations. We generally delete inquiries that do not lead to an engagement after [period, e.g., 12 months]. Server log files are deleted or anonymized after a short period. Statutory retention periods apply to engagement records.

10. Data Security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access, including encrypted transmission (HTTPS), secure channels for sensitive documents, access restrictions, and care in selecting service providers. Nevertheless, complete security of data transmission over the internet cannot be guaranteed.

11. Your Rights

Subject to applicable law, you have the right to:

  • request information on whether and what personal data we process about you;
  • have inaccurate data corrected;
  • request deletion or restriction of processing;
  • receive or transfer your data in a common electronic format;
  • object to certain processing and withdraw any consent given.

Please send your request to info@intercomcare.ch. We may ask for proof of identity. Some rights are subject to legal limits, for example where we are required to retain data.

12. Right to Lodge a Complaint

You may lodge a complaint with a data protection authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch). For individuals in the United Kingdom it is the Information Commissioner’s Office (ICO, www.ico.org.uk), and for individuals in the EEA the supervisory authority of their country of residence. We ask that you contact us first so we can try to resolve your concern.

13. Changes

We may update this Privacy Policy at any time. The version published on our website applies.